Soft skills Qualifications

Admin Support

These qualifications are applicable across various industries. For more details on how to gain approval to deliver these qualifications or to access their specifications, feel free to contact our administrative support team.

Anger Management

This course provides strategies to recognize, understand, and manage anger constructively, enhancing personal and professional relationships.​

Assertiveness

Learn techniques to communicate confidently and assertively, balancing respect for others with self-assurance in expressing your needs and opinions.​

Attention Management

Develop skills to focus effectively, manage distractions, and prioritize tasks, leading to improved productivity and time management.​

Body Language Basics

Understand non-verbal communication cues to enhance interactions and interpret others’ intentions accurately.​

Change Management

Gain insights into managing organizational change, including planning, implementation, and helping teams adapt smoothly to transitions.​

Civility in the Workplace

Explore the importance of respect and politeness at work, learning how to foster a positive and collaborative environment.​

Communication Strategies

Enhance your ability to convey ideas clearly and listen actively, improving both verbal and non-verbal communication skills.​

Conflict Resolution

Acquire techniques to address and resolve workplace disagreements amicably, promoting a harmonious work environment.​

Constructive Criticism

Learn how to give and receive feedback effectively, fostering growth and improvement without causing offense.​

Creative Problem Solving

Develop innovative approaches to identify solutions, encouraging creativity and critical thinking in tackling challenges.​

Critical Thinking

Strengthen your ability to analyze information objectively, make reasoned judgments, and approach problems systematically.​

Customer Service

Enhance skills to provide exceptional service, focusing on communication, handling complaints, and exceeding customer expectations.​

Emotional Intelligence

Understand and manage your emotions, and recognize and influence the emotions of others to improve interpersonal relationships.​

Employee Motivation

Explore methods to inspire and engage employees, boosting morale and productivity within your team.​

Employee Onboarding

Learn best practices for integrating new hires effectively, ensuring they become productive and satisfied team members quickly.​

Ethics

Examine moral principles and how they apply in professional settings, guiding ethical decision-making and behavior.​

Etiquette

Master the rules of polite behavior in various social and professional contexts, enhancing your professionalism and relationships.​

Facilitation Skills

Develop the ability to guide groups effectively, fostering collaboration and productive discussions.​BiteSize Learning

Generation Gaps

Understand and bridge differences between age groups in the workplace, promoting inclusivity and teamwork.​

HR Management

Gain knowledge in managing human resources, including recruitment, compliance, performance management, and employee development.​

Interpersonal Skills

Enhance your ability to interact effectively with others, building strong relationships and communication skills.​

Job Search Skills

Learn strategies for a successful job hunt, including resume writing, interviewing, and networking techniques.​

Knowledge Management

Understand how to capture, distribute, and effectively use knowledge within an organization to enhance learning and innovation.​

Leadership

Develop qualities and skills to lead teams effectively, including decision-making, vision setting, and inspiring others.​

Managing Managers

Learn how to oversee and support managerial staff, ensuring alignment with organizational goals and effective team leadership.​

Managing Workplace Anxiety

Acquire techniques to identify, manage, and reduce anxiety in the workplace, promoting mental well-being and productivity.​

Measuring Results from Training

Explore methods to assess the effectiveness of training programs, ensuring they meet organizational objectives and provide ROI.​

Media and Public Relations

Gain insights into managing public perception, crafting press releases, and building relationships with media outlets.​

Meeting Management

Learn to plan and conduct meetings efficiently, ensuring productive discussions and actionable outcomes.​

Middle Managers

Develop skills specific to mid-level management, balancing team leadership with upper management expectations.​

Negotiation Skills

Enhance your ability to negotiate effectively, reaching mutually beneficial agreements in various professional scenarios.​

Office Politics

Understand the dynamics of workplace relationships and learn strategies to navigate and leverage office politics ethically.​

Organizational Skills

Improve your ability to organize tasks, manage time, and maintain an orderly work environment for increased efficiency.​

Overcoming Objections

Learn techniques to address and counter objections effectively, particularly in sales and persuasive communications.​

Performance Management

Gain skills to assess and improve employee performance, aligning individual goals with organizational objectives

Personal Productivity

Discover methods to enhance your efficiency, manage time effectively, and achieve personal and professional goals.​

Presentation Skills

Develop the ability to create and deliver engaging presentations, captivating your audience and conveying messages clearly.​

Project Management

Learn the principles of planning, executing, and closing projects successfully, managing resources and timelines effectively.​

Proposal Writing

Acquire skills to craft compelling proposals, effectively communicating ideas and persuading stakeholders.​

Public Speaking

Enhance your confidence and skill in speaking before audiences, delivering clear and impactful messages.​

Safety in the Workplace

Understand protocols and practices to maintain a safe working environment, preventing accidents and ensuring compliance.​

Sales

Develop techniques to identify prospects, understand customer needs, and close deals effectively.​

Stress Management

Learn strategies to identify stressors, manage stress effectively, and maintain well-being in high-pressure environments.​

Succession Planning

Explore methods to identify and develop future leaders within your organization, ensuring continuity and growth.​

Supervising Others

Gain skills to oversee and support team members effectively, balancing leadership with mentorship.​

Talent Management

Learn strategies to attract, develop, and retain top talent, aligning workforce planning with organizational goals.

Teamwork and Team Building

Learn how to build stronger, more cohesive teams by understanding group dynamics, encouraging collaboration, and fostering a culture of trust and accountability. This course provides practical strategies to improve communication, resolve conflicts, and motivate team members toward shared goals.

Train the Trainer

Designed for aspiring or current trainers, this course equips you with the skills to deliver engaging, impactful, and learner-centered training sessions. You’ll learn how to design effective training materials, facilitate group learning, handle challenging participants, and evaluate training outcomes.

Work / Life Balance

Discover strategies to help yourself and others maintain a healthy balance between professional responsibilities and personal life. This course explores time management, setting boundaries, managing stress, and creating sustainable habits to enhance overall well-being and productivity.

Workplace Diversity

Explore the value of diversity in the workplace and learn how to foster an inclusive environment that embraces different backgrounds, perspectives, and experiences. This course covers unconscious bias, cultural competence, inclusive communication, and the benefits of diverse teams.

Workplace Harassment

Gain a clear understanding of what constitutes workplace harassment, how to prevent it, and how to respond appropriately if it occurs. This course provides guidance on building respectful workplaces, understanding legal responsibilities, and fostering a zero-tolerance culture.

Workplace Violence

This course helps identify potential warning signs of violence in the workplace and provides strategies for prevention, de-escalation, and response. Topics include creating a safe work environment, emergency planning, and supporting employees during and after incidents.